Description
Setpoint Consultants is a national recruitment firm specializing in the Title, Mortgage, Escrow, Banking, and Legal industries. We have a growing Ohio title insurance company searching for a high-volume Operations Manager for their office in Cincinnati, OH.
Salary range: $90,000-$110,000/yr plus bonus
Escrow/Title Operations Manager:
Job Duties:
- Responsible for management of entire title & escrow operations
- Daily oversight of quality of operations and productivity
- Management of 15-25 employees and individual production standards
- Monitoring of SLA's and identification of areas of strength/weakness to be addressed.
- Oversight of external and internal communications and assurance of timely and accurate responses.
- Hire and train new employees and provide training to current staff on processes, state nuances, and new client requirements/expectations.
- Identification of areas for process improvement and provide ideas to management
- Act as a Client point of contact for questions or issues. The candidate will be escalations contact for urgent items ensuring full and speedy resolutions.
- Consistent review for compliance and assistance in auditing.
This is an immediate need and a fantastic opportunity for someone looking for a new challenge. All qualified candidates will be contacted.
We look forward to hearing from you!
Job Qualifications:
- 4-6 years of management experience in the title/escrow industry.
- Experienced in managing high-volume loan closings
- Ability and experience in managing 15-25 employees.
- In-depth knowledge of both title and escrow procedures and regulations.
- Strong problem-solving skills- Impeccable written and verbal communication skills